What is Microsoft Dynamics 365?
A plain-English guide to Microsoft’s cloud business platform — what it includes, how the apps fit together, and how to choose the right ones for your business.
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a suite of cloud-based business applications that combine CRM (sales, customer service, field service, marketing) and ERP (finance, supply chain, operations). The apps share one data platform — Microsoft Dataverse — and integrate with Microsoft 365, Power Platform, Azure, and Copilot AI. You licence only the apps you need and add more as you grow.
How Dynamics 365 is organised
Dynamics 365 is a family of apps grouped into a few main areas, all built on one shared platform.
Customer Engagement (CRM)
Sales, Customer Service, Field Service, and marketing apps that manage customer relationships.
Finance & Operations (ERP)
Finance, Supply Chain Management, and Commerce for running operations at scale.
Business Central
An all-in-one ERP for small and mid-size businesses.
Power Platform
Power Apps, Automate, BI, and Pages that extend Dynamics 365 with low code.
Microsoft Dataverse
The shared, secure data platform that all the apps run on.
Copilot & AI
Generative AI assistance built across every Dynamics 365 app.
Why businesses choose Dynamics 365
The advantages that make Dynamics 365 a leading choice for CRM and ERP.
Explore the Dynamics 365 apps
Dynamics 365 is modular — here are the core applications we implement and support.
How to get started with Dynamics 365
A simple path from first question to a live, well-adopted platform.
Identify Your Priorities
We clarify the problems you want to solve and the apps that fit.
Choose the Right Apps
We recommend the right licences and help you avoid over-buying.
Implement & Configure
We set up, customise, and migrate your data.
Adopt & Grow
We train your team and add capabilities over time.
Why choose PraviMinds as your Dynamics 365 partner
Focused Microsoft expertise and honest, independent advice from start to finish.
Microsoft Specialists
Dynamics 365 and Power Platform are our core focus, not a sideline.
Independent Advice
We recommend the apps you actually need, not the biggest invoice.
End-to-End Delivery
Strategy, build, integration, and support from one accountable team.
Senior, Certified Engineers
Built by senior Microsoft consultants with 8+ years average experience.
Low-Risk Delivery
Milestone-driven projects that go live without surprises.
Fixed, Transparent Pricing
Clear scopes and quotes up front, with no padded hours.
Dynamics 365 FAQs
Is Dynamics 365 a CRM or an ERP?
Both. Dynamics 365 is a suite that includes CRM apps (Sales, Customer Service, Field Service, marketing) and ERP apps (Finance, Supply Chain Management, Business Central). You can use just the CRM side, just the ERP side, or both together on one platform.
How is Dynamics 365 licensed?
Dynamics 365 is licensed per app, per user, with a base-plus-attach model: you pay full price for the first app and a reduced rate for additional qualifying apps for the same user. We help you choose the most cost-effective mix.
What is the difference between Dynamics 365 and the Power Platform?
Dynamics 365 apps are ready-made business applications. The Power Platform (Power Apps, Power Automate, Power BI, Power Pages) is the low-code toolset used to extend, automate, and report on them. They share the same Dataverse data platform.
Is Dynamics 365 cloud-based?
Primarily, yes. Most Dynamics 365 apps are cloud (SaaS) services that Microsoft updates automatically. Business Central and Finance & Operations also offer on-premise options for specific needs.
Do I have to buy the whole suite?
No. Dynamics 365 is modular. Most businesses start with one or two apps that solve their most pressing need and add more over time.
Want help choosing the right Dynamics 365 apps?
Talk to our specialists for clear, independent advice on where to start.