Dynamics 365 Customization That Survives Every Update
Custom entities, plugins, PCF controls, business rules, and forms — Dynamics 365 customization services that bend the platform to your process without breaking on Microsoft’s next release wave. Built by certified developers who follow ALM discipline, not quick hacks.
What We Customize
Entities, Forms & Views
Custom tables, role-tailored forms, editable grids, and views designed so each team sees exactly what they need — nothing more.
Plugins & Custom APIs
Server-side C# plugins and custom APIs for logic that must be bulletproof — validations, calculations, and transactional operations.
PCF Controls
Custom UI components — sliders, maps, kanban boards, signature pads — that make D365 forms feel like a modern product.
Workflows & Power Automate
Approval chains, escalations, notifications, and cross-system automations — business logic without business friction.
Security Model Design
Business units, security roles, field-level security, and hierarchies that satisfy auditors without paralyzing users.
Reports & Dashboards
Power BI embedded analytics, SSRS documents, and role-based dashboards that answer questions before they’re asked.
Configure or Customize? Our Decision Rule
Every line of custom code is future maintenance. We exhaust configuration before writing any — here’s the honest hierarchy we follow.
| Need | First Choice | Code Only If |
|---|---|---|
| Field validation | Business rules (no code) | Cross-entity or complex math → plugin |
| Process automation | Power Automate flows | High-volume/transactional → plugin |
| UI behavior | Form rules & layout | Rich interaction → PCF control |
| External data display | Virtual tables | Write-back needed → custom API |
Customizations We’ve Shipped Recently
Customization Pricing
| Engagement | Examples | Investment |
|---|---|---|
| Small enhancements | Forms, views, business rules, simple flows | $1,500 – $5,000 |
| Custom features | Plugins, PCF controls, approval engines | $5,000 – $25,000 |
| Major modules | Custom apps, complex integrations, ISV-grade builds | $25,000+ |
| Ongoing development | Hire a dedicated D365 developer | From $3,000/month |
How a Customization Request Flows
Requirement, Challenged
We push back on the ask until the real problem is clear — often config solves it.
Fixed Quote
Approach, effort, and price in writing — including the cheaper alternative if one exists.
Build in Sandbox
Solution-layered, code-reviewed, tested against the next release wave preview.
Deploy & Document
Managed solution to production with docs your next admin will thank us for.
Our Engineering Standards
Customization FAQs
Will customizations break when Microsoft updates Dynamics 365?
Properly built ones don’t — supported extension points, solution layering, and pre-release testing against Microsoft’s preview environments keep you safe. The horror stories come from unsupported hacks; we don’t write those.
How much customization is too much?
When configuration could do the job, or when you’re rebuilding something an AppSource app does for $10/user. Our configure-first decision rule (above) exists precisely to keep your maintenance burden small.
Can you fix customizations another vendor built?
Yes — solution health checks and remediation are routine work for us. We document what exists, fix what’s fragile, and migrate unsupported code to supported patterns.
Do you customize all Dynamics 365 modules?
Yes — Sales, Customer Service, Field Service, Business Central (AL), and Finance & Operations (X++). See our full Dynamics 365 services.
Make Dynamics 365 Fit Like It Was Built for You
Describe what you need — we’ll tell you the cheapest safe way to build it, fixed price included.