Dynamics 365 for Retail & Commerce
Unify your stores, e-commerce, inventory, and customer data on one platform — deliver a seamless omnichannel experience and see your true margins in real time.
Which Dynamics 365 product is built for retail?
Dynamics 365 Commerce is Microsoft’s dedicated retail solution, providing point of sale (POS), e-commerce, merchandising, and inventory across physical and digital channels. Smaller retailers often run Dynamics 365 Business Central instead, while Customer Insights adds marketing and a single unified customer profile.
Retail challenges we solve
Disconnected channels and siloed customer data make it hard to deliver a modern shopping experience and protect margins. Dynamics 365 unifies it all.
Disconnected Channels
Store, online, and marketplace sales tracked in separate systems that never reconcile.
Inventory Blind Spots
Overselling online or dead stock in stores because inventory is not shared in real time.
No Single Customer View
Loyalty, history, and preferences scattered across POS, web, and email tools.
Clunky Checkout
Slow or inconsistent checkout across web and in-store that costs you sales.
Thin, Unclear Margins
Hard to see true product and channel profitability after discounts and returns.
Painful Returns & Exchanges
Cross-channel returns that frustrate customers and staff alike.
What Dynamics 365 delivers for retailers
Omnichannel retail capabilities across Dynamics 365 Commerce and Business Central.
The Microsoft stack behind unified commerce
We implement and connect the right Dynamics 365 and Power Platform products for your retail business.
Our retail implementation approach
A proven, low-risk path from discovery to a live, adopted system.
Discovery & Channel Mapping
We map your store, online, and back-office processes and define a clear scope.
Configuration & Build
We configure POS, catalogue, pricing, and fulfilment to match your operation.
Data Migration & Testing
We migrate products, customers, and balances, then test end to end.
Go-Live & Support
We train your staff, launch with minimal disruption, and support you after.
Why retailers choose PraviMinds
We pair deep Dynamics 365 expertise with real understanding of how modern retail operates.
Retail Know-How
We understand POS, omnichannel fulfilment, and merchandising — not just ERP.
Right-Platform Advice
Honest guidance on Commerce vs Business Central for your size and goals.
One Connected System
Stores, web, inventory, and customer data working together.
Senior, Certified Engineers
Built by senior Microsoft consultants with 8+ years average experience.
On-Time, Low-Risk Delivery
Milestone-driven rollouts that go live without disrupting trading.
Fixed, Transparent Pricing
Clear scopes and quotes up front, with no padded hours.
Retail FAQs
What is the difference between Dynamics 365 Commerce and Business Central for retail?
Dynamics 365 Commerce is a dedicated omnichannel retail platform with advanced POS, e-commerce, and merchandising for larger or multi-store retailers. Business Central is a broader all-in-one ERP that suits smaller retailers needing solid inventory and finance with simpler POS needs. We help you choose based on store count, channels, and complexity.
Can Dynamics 365 POS work offline?
Yes. Dynamics 365 Commerce POS is designed to keep operating during internet outages and syncs transactions automatically once the connection returns.
Does it support omnichannel fulfilment like buy-online-pickup-in-store?
Yes. Dynamics 365 Commerce supports BOPIS, ship-from-store, endless aisle, and cross-channel returns.
Can it integrate with our existing e-commerce platform like Shopify or Magento?
Yes. If you prefer to keep your current storefront, we integrate it with Dynamics 365 for shared inventory, orders, and customers using Power Automate, Azure, and Dataverse.
Will I get a single view of each customer?
Yes. With Dynamics 365 Customer Insights we unify data from POS, e-commerce, and marketing into one profile for loyalty and personalisation.
Ready to unify your retail channels?
Talk to our Dynamics 365 retail specialists about delivering a seamless omnichannel experience.
