Dynamics 365 Support That Answers in Hours, Not Days
SLA-backed Dynamics 365 support and managed services — admin, user help, release wave management, and continuous improvement from $1,500/month. The most common reason clients switch to us: their current partner takes a week to answer an email.
Support Plans
| Plan | Includes | Response SLA | Monthly |
|---|---|---|---|
| Essentials | 10 hrs — admin, user support, bug fixes | 8 business hrs | $1,500 |
| Professional | 25 hrs — + release waves, small enhancements, reporting | 4 business hrs | $3,200 |
| Managed | 60 hrs — + roadmap, integrations monitoring, training | 4 hrs / 24×5 | $7,000 |
| Enterprise | Dedicated team, follow-the-sun, custom SLAs | 1 hr / 24×7 | Custom |
All plans: unused hours roll over one month, monthly reporting, cancel with 30 days’ notice.
Everything Our Support Covers
Admin & User Support
User setup, security roles, “how do I” questions, data fixes, and the daily care that keeps your team unblocked.
Release Wave Management
Microsoft ships two major waves yearly. We test your customizations in preview, fix breaks before they reach production, and brief you on features worth adopting.
Bug Fixes & Enhancements
Broken flows fixed, forms improved, new fields and automations added — small changes shipped weekly, not queued for quarters.
Performance & Health
Storage management, slow-form diagnosis, integration monitoring, and quarterly health checks with prioritized findings.
Reporting & Analytics
New dashboards, Power BI tweaks, and the monthly numbers your leadership actually asks for.
Training & Adoption
New-hire onboarding sessions, refresher training, and usage reviews that keep adoption from quietly eroding.
Partner Transition in 2 Weeks
Environment Audit
We document your solutions, customizations, and integrations — even undocumented ones.
Knowledge Capture
Handover sessions with your team (and outgoing partner if cooperative — not required).
Baseline Health Check
Known issues triaged into a prioritized backlog you approve.
SLA Goes Live
Ticket channel open, response clocks running — the audit and transition cost you nothing.
Switching Support Partners in 2 Weeks
Most clients come to us from a partner that takes a week to answer email. The handover is easier than you fear.
Environment Audit
We document your solutions, customizations, and integrations — no old-partner cooperation needed.
Access & Runbook
Admin access transferred, monitoring connected, escalation paths agreed.
Health-Check Report
What’s fragile, what’s fine, what the last partner left undone — in plain English.
Live Support
Ticket portal open, SLAs running, first monthly report two weeks later.
What Every Plan Covers
Support FAQs
Can you support a system another partner implemented?
Yes — most of our support clients came from other partners. The two-week transition above is free, and we don’t need the outgoing partner’s cooperation to take over.
What counts against our monthly hours?
Hands-on work only — tickets, fixes, enhancements, training. Account management, reporting, and the quarterly health check are free. Unused hours roll over one month.
Do you cover Business Central and F&O too?
Yes — CE apps, Business Central, Finance & Operations, and the Power Platform, under one plan.
What if we need more than support — real development?
Larger builds run as fixed-price projects or you can hire a dedicated D365 developer alongside your support plan — many clients combine both.
Support That Feels Like an In-House Team
Compare plans on a 20-minute call — and get the free environment audit either way. Part of our Dynamics 365 services.