Dynamics 365 Support That Answers in Hours, Not Days
SLA-backed Dynamics 365 support and managed services — admin, user help, release wave management, and continuous improvement from $1,500/month. The most common reason clients switch to us: their current partner takes a week to answer an email.
Dynamics 365 support and maintenance keeps your Microsoft Dynamics 365 environment healthy through bug fixes, updates, performance tuning, user help, and enhancements. PraviMinds offers ongoing Dynamics 365 support with guaranteed response times and senior engineers.
Support Plans
| Plan | Includes | Response SLA | Monthly |
|---|---|---|---|
| Essentials | 10 hrs — admin, user support, bug fixes | 8 business hrs | $1,500 |
| Professional | 25 hrs — + release waves, small enhancements, reporting | 4 business hrs | $3,200 |
| Managed | 60 hrs — + roadmap, integrations monitoring, training | 4 hrs / 24×5 | $7,000 |
| Enterprise | Dedicated team, follow-the-sun, custom SLAs | 1 hr / 24×7 | Custom |
All plans: unused hours roll over one month, monthly reporting, cancel with 30 days’ notice.
Everything Our Support Covers
Admin & User Support
User setup, security roles, “how do I” questions, data fixes, and the daily care that keeps your team unblocked.
Release Wave Management
Microsoft ships two major waves yearly. We test your customizations in preview, fix breaks before they reach production, and brief you on features worth adopting.
Bug Fixes & Enhancements
Broken flows fixed, forms improved, new fields and automations added — small changes shipped weekly, not queued for quarters.
Performance & Health
Storage management, slow-form diagnosis, integration monitoring, and quarterly health checks with prioritized findings.
Reporting & Analytics
New dashboards, Power BI tweaks, and the monthly numbers your leadership actually asks for.
Training & Adoption
New-hire onboarding sessions, refresher training, and usage reviews that keep adoption from quietly eroding.
Partner Transition in 2 Weeks
Environment Audit
We document your solutions, customizations, and integrations — even undocumented ones.
Knowledge Capture
Handover sessions with your team (and outgoing partner if cooperative — not required).
Baseline Health Check
Known issues triaged into a prioritized backlog you approve.
SLA Goes Live
Ticket channel open, response clocks running — the audit and transition cost you nothing.
Switching Support Partners in 2 Weeks
Most clients come to us from a partner that takes a week to answer email. The handover is easier than you fear.
Environment Audit
We document your solutions, customizations, and integrations — no old-partner cooperation needed.
Access & Runbook
Admin access transferred, monitoring connected, escalation paths agreed.
Health-Check Report
What’s fragile, what’s fine, what the last partner left undone — in plain English.
Live Support
Ticket portal open, SLAs running, first monthly report two weeks later.
What Every Plan Covers
Why Choose PraviMinds for Dynamics 365 Support
Keep your Dynamics 365 environment healthy with proactive support from people who know it inside out.
Guaranteed Response Times
Clear SLAs so your issues get handled fast.
Proactive Maintenance
Updates, performance tuning, and health checks before things break.
Continuous Improvement
Ongoing enhancements that keep pace with your business.
We Know Your Setup
We learn your specific configuration so every fix fits your environment.
Senior, Certified Engineers
Delivered by senior Microsoft consultants with 8+ years average experience — the people who scope your project also build it.
Fixed, Transparent Pricing
Clear scopes and quotes up front, with no surprise invoices or padded hours.
Dynamics 365 Managed Services Explained
Dynamics 365 managed services are an ongoing, proactive arrangement in which a Microsoft partner manages, maintains and continuously improves your Dynamics 365 environment for a predictable monthly fee — rather than one-off break-fix. PraviMinds’ Microsoft Dynamics managed services cover day-to-day administration, user support, enhancements, release and wave-update management, monitoring, security and reporting across CRM and ERP, backed by clear SLAs. It is the right model when you want your system to keep improving without hiring a full in-house Dynamics team.
Proactive administration
Day-to-day management of users, security roles, workflows and configuration across CRM and ERP.
User support & training
A responsive help desk plus training so your team gets answers, not a ticket black hole.
Enhancements & small changes
Steady improvement — new fields, flows, reports and automations — without a new SOW each time.
Release & wave-update management
We test and manage Microsoft’s twice-yearly waves so updates never break your system.
Monitoring, security & backups
Proactive monitoring, security hardening and backup assurance to prevent problems, not just fix them.
Reporting & optimisation
Ongoing performance tuning and Power BI reporting so the system keeps earning its keep.
Compared with break-fix support you get prevention and continuous improvement, not just reactive fixes; compared with an in-house admin you get a whole team’s breadth — functional, technical and reporting — for less than one senior salary. Prefer capacity in your own team instead? Staff augmentation and dedicated developers are also available.
Support FAQs
Can you support a system another partner implemented?
Yes — most of our support clients came from other partners. The two-week transition above is free, and we don’t need the outgoing partner’s cooperation to take over.
What counts against our monthly hours?
Hands-on work only — tickets, fixes, enhancements, training. Account management, reporting, and the quarterly health check are free. Unused hours roll over one month.
Do you cover Business Central and F&O too?
Yes — CE apps, Business Central, Finance & Operations, and the Power Platform, under one plan.
What if we need more than support — real development?
Larger builds run as fixed-price projects or you can hire a dedicated D365 developer alongside your support plan — many clients combine both.
Support That Feels Like an In-House Team
Compare plans on a 20-minute call — and get the free environment audit either way. Part of our Dynamics 365 services.